ISO 20000-1 — IT Service Management
Run IT services your business can rely on, with a recognized management framework.
What is it?
ISO/IEC 20000-1 is the international standard for IT service management. It helps IT functions deliver consistent, well-governed services — aligning closely with ITIL practices while providing a certifiable management system.
Our training covers the service management system in practice: service levels, incident and problem management, change and release, and how to audit and continually improve the way IT serves the business.
Who benefits
Roles
- IT service managers
- Service desk and operations leads
- Process and quality owners in IT
- Internal auditors
Industries
- IT & Financial services
- Telecoms
- Government suppliers
- Managed service providers
- Enterprise IT
Available formats
Every standard can be delivered in any of these formats — tailored to your team.
Awareness Training
Internal Auditor Training
Implementation Training
Custom In-House Training
What your team will learn
- Understand the ISO 20000-1 service management system
- Define and manage service levels and the service catalogue
- Apply incident, problem, change, and release management
- See how ISO 20000-1 aligns with ITIL practices
- Plan and conduct service management internal audits
- Drive continual service improvement
Your certificate
Every participant who completes the course receives an Asas ISO certificate of completion, confirming the standard, format, and training hours. It's a clear record for your competence matrix and audit evidence. (We are an independent training provider and do not issue accredited certification of the management system itself.)
Delivery
We deliver onsite at your premises anywhere across the six GCC countries — Kuwait, KSA, UAE, Bahrain, Oman, and Qatar — or live online for distributed teams. Sessions run in English or Arabic, scheduled around your operations.
Frequently asked questions
Ready to train your team?
Tell us your context and we'll tailor a program — onsite or online, across the GCC.